Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we process it, how we protect it and the choices you have. The policy applies to our website, accounts and services related to our casino and betting offering for users within the European Economic Area.

Legal status and regulatory framework

We operate under an Estonian gambling licence issued by the Estonian Tax and Customs Board. That licence requires us to maintain certain standards for data protection, responsible gambling and the handling of personal information. We process personal data in line with applicable EU data protection law, including the GDPR.

Information we collect

We collect the categories of personal data necessary to create and maintain your account, deliver services, meet legal obligations and provide customer support. Typical categories include:

• Identity data: name, date of birth and identifiers used to verify your identity;
• Contact data: email address, phone number and postal address when provided;
• Account data: username, account status, preferences and settings;
• Verification and compliance data: identity verification documents and records of checks required by law or regulation;
• Technical and device data: IP address, browser and device information, operating system, and connection data;
• Usage data: pages viewed, game and feature usage, session times and error logs;
• Support records: correspondence and notes from customer support interactions;
• Marketing and communication preferences: choices about receiving promotional messages.

How we collect information

We collect data directly from you when you register, contact support, opt into promotions or update your account. We also collect technical and usage data automatically when you use our services, and we receive verification and compliance information from trusted third parties when necessary to meet legal obligations.

Purposes of processing and legal bases

We process personal data for the following purposes and legal bases:

• To provide services and operate your account — performance of a contract with you.
• To comply with legal and regulatory obligations, including identity verification and anti‑money laundering checks — compliance with a legal obligation.
• To communicate with you about your account, transactions and support requests — performance of a contract and our legitimate interests.
• To detect and prevent fraud, abuse and security incidents — legitimate interests in protecting our users and platform.
• To personalise your experience, provide promotions and manage loyalty or bonus programmes — your consent where required, and our legitimate interests to improve services.
• To send marketing messages where you have given consent — your consent; you may withdraw consent at any time.
• To carry out analytics, improve our website and services, and perform aggregated reporting — legitimate interests in service improvement and internal reporting.

Marketing and promotions

We may use your contact details and preferences to send promotional offers, tournament invitations and service updates when you opt in. You can change your communication preferences or unsubscribe at any time via your account settings or by contacting us.

Automated checks and profiling

We may run automated checks and risk assessments to help detect suspicious activity, identify problem gambling behaviour and meet regulatory requirements. These checks may affect access to certain services. If automated processing produces an adverse decision, you have the right to request a human review and to receive meaningful information about the logic involved.

Sharing and disclosures

We share personal data only as necessary and with appropriate safeguards. Typical recipients include:

• Service providers that support our operations, such as hosting, security, identity verification and analytics providers;
• Regulators, law enforcement or other public authorities when required by law or to respond to legal requests;
• Trading, auditing or payment service partners strictly to the extent necessary for compliance and account management;
• Affiliated companies and partners that help us deliver and improve our services.

We require these recipients to protect personal data and process it only for permitted purposes.

Cookies and similar technologies

We use cookies and similar tracking technologies to operate the website, remember preferences, analyse usage and provide personalised content. When required by law, we will seek your consent for non-essential cookies. You can manage cookie preferences through our cookie controls or your browser settings, though disabling some cookies may affect site functionality.

Data retention

We keep personal data only for as long as necessary to fulfil the purposes described in this policy, to meet legal or regulatory obligations, and to resolve disputes. Retention periods vary depending on the type of data and the reason for processing. When data is no longer needed, we will securely delete or anonymise it.

Your rights under data protection law

If you are located in the EU/EEA, you have rights under the GDPR. These include the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal data where legal grounds permit;
• Request restriction of processing in certain circumstances;
• Object to processing based on legitimate interests, including profiling;
• Request portability of data you provided to us in a structured, commonly used format;
• Withdraw consent where processing is based on consent; withdrawal does not affect prior lawful processing;
• Submit a complaint to a supervisory authority if you believe your rights have been breached.

To exercise these rights, contact us at the address below. We will respond within statutory timeframes and may ask for information to verify your identity before fulfilling requests.

Security

We use appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, misuse or alteration. These measures include secure systems, access controls and staff training. While we strive to protect data, no system can be guaranteed completely secure, so please take care with your account credentials.

Transfers of personal data

Personal data may be processed or stored in countries within the European Economic Area and, where necessary, in other jurisdictions. When transfers occur outside the EEA, we ensure adequate safeguards are in place such as standard contractual clauses or other lawful transfer mechanisms to protect your data.

Children and age requirements

Our services are intended for adults. We do not knowingly collect personal data from individuals under the applicable minimum age for gambling. If we become aware that we have collected data from someone under the required age, we will take steps to delete that data.

Responsible gambling and related data

We collect and process information related to your play patterns and preferences to offer responsible gambling tools, enforce limits, honour self‑exclusion requests and comply with regulatory obligations. This processing is necessary for compliance with legal requirements and for our legitimate interest in preventing harm.

Customer support and communications

When you contact customer support, we retain records of your correspondence to resolve issues, improve services and meet regulatory requirements. Support communications are processed on the basis of contract performance, legal obligation or our legitimate interests.

Mobile and technical features

When you access our services from a mobile device or through a browser, we collect technical data necessary for service delivery and to ensure a consistent experience. This includes device type, operating system and usage metrics. We use this information to maintain and improve functionality and performance.

Changes to this policy

We may update this Privacy Policy from time to time. We will publish the updated version on our website and indicate the date of the most recent revision. Where required by law, we will seek your consent for significant changes.

Contact

If you have questions, wish to exercise your rights or want further information about our privacy practices, contact us by email: [email protected]